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Customer Service

Who is this course for?

This is about joining up the internal and external sales process so that everybody in your team present a confident, professional and consistent image. Ideal for anyone in your business that comes into contact with customers / clients.

Course Content

  • -Building confidence in dealing with a wide variety of telephone calls
  • -Taking and relaying accurate messages
  • -Implementing consistent internal procedures / uniformity
  • -Transferring calls and telephone techniques
  • -Responding to emails in a professional manner

How is the Course delivered?

This is a one day course that can be delivered in house to a minimum of 6/8 people. There may also be the opportunity to customise the course if delivered in house. This course will also be offered as a workshop.

What are the benefits?

  • -Ensuring top quality customer service
  • -High level of positive customer satisfaction/feedback
  • -Benchmark your customer service against nationally recognised standards
  • -Motivated and up skilled workforce
  • -Link your internal and external Sales processes
  • -Ensuring customers receive a professional response at every stage

How are the Qualifications achieved?

This is an Institute of Sales and Marketing Management qualification and equates to five credits which are achieved by completing a range of short answer questions.

What people say about this course?

“Professional delivery, kept my attention and a worthwhile experience… I’ll be looking to place more training with BDM”

Nick Finney (H&R, Esterform Packaging)