Being able to communicate well is only partly about what we communicate. An essential component of effective communication is being aware of how the other person is, how they process information and what emotional states they might be in. This course, which can stand alone or serve as the foundation for other courses, addresses both aspects of communication. It simply teaches people to communicate with each other better.
1 What is communication?
What is going on when we communicate or are communicated with? Introduction to the unconscious mind and the idea of unconscious communication.
2 What are your communication issues?
Students brainstorm communication issues they have and their business has. These will form pegs to hang the rest of the content on.
3 Non verbal communication
The majority of communication is not verbal. Types of non verbal communication, including body language, tone of voice, 'hidden messages' in text. Defining the value of body language and how to avoid pitfalls. Mirroring and leading.
4 Techniques for effective communication
Use of the right words is key to effective communication: use of open questions, positive language. How to listen. Context of a communication: personal space, posture, eye contact. Being assertive.
5 Psychological types
Following Jung, people process information in four ways, each person favouring one way over the others: thinking, feeling, knowing (intuition), sensing. How to vary the content of communication depending on what the other person is. What happens when you don't know what the other person is, or your communication is with lots of people?
6 Intro to transactional analysis
Following Eric Berne, in every relationship, the two people tend to adopt one of three 'ego states': parent, adult, child. This influences deeply how we communicate. Unsuccessful communication often arises because we are in an inappropriate state and/or addressing the other person as if they were in an inappropriate state.
7 Principles of effective communication
There are many principles and precepts of effective communication. We talk through some of these, such 'the meaning of a message is what the recipient makes of it' and 'let go of the need to be right'.